![]() If the DEP token is not expired, ensure that any new terms and conditions released by Apple are accepted from the ABM portal. ![]() Renew the DEP token, and then factory reset the devices. Check whether the DEP token is expired.Perform the following methods to resolve this syncing issue: Even after successful sync, the device does not get listed on the DEP Devices page on the Hexnode portal Solution Now, sign in to your Hexnode UEM portal and navigate to Admin > Apple Business/School Manager > Apple DEP > DEP Devices > Click the Sync with DEP button.Ģ.Go back to your Apple Business Manager account and re-assign the devices to the MDM server.After unbinding the device from the MDM server, complete the pending OS updates on your macOS device.Select the Unassign option to unassign devices from the MDM server.You can filter devices based on their source, order numbers, device types, etc. Search and select the required devices from the list. Go to Apple Business Manager and sign in to your account.If there are pending OS updates, you’ll have to remove the required devices from your Apple Business Manager account before executing the OS update. Ensure that there are no pending OS updates on any of the macOS devices that you are trying to enroll.Check the option Add as Pre-approved Device > Click Save.Head on to the Admin > Apple Business/School Manager > Select Apple DEP > DEP Accounts.If you have enabled the option Pre-approved Devices only under Enrollment Restrictions,.Check if the Pre-approved settings have been enabled in both Enrollment settings and Apple DEP settings.Now, you need to wipe your device to re-enroll them into your Hexnode UEM account. Select DEP Devices > Choose the required device(s) > Click the Associate DEP Profile button.Go to Admin > Apple Business/School Manager > Apple DEP. You can push the DEP Policy to your macOS device(s) by signing in to your Hexnode UEM portal.Verify that you have pushed the DEP Policy to your macOS device.Upload the new token in the Upload Token field and click Save.Click on the edit icon that appears when you move the cursor to the right of the respective DEP account.Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts.Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server.Sign in to your Apple Business Manager account.Switch to the DEP Accounts tab and check the date of license expiration.Navigate to Admin > Apple Business/School Manager > Apple DEP. After signing in to your Hexnode UEM portal,.Ensure that the Server Token has not expired.If the maximum limit on the number of enrolled devices has been reached, you’ll need to upgrade the license to manage more devices.Sign in to your Hexnode UEM portal, head on to Admin > License > Total device count.Make sure there is an adequate number of MDM Licenses in order to manage your devices.Here are some possible remedies for this error: This is a common error message that occurs during device activation. Profile installation prompt reappears on disenrolled devices Multiple notifications appear mentioning an organization can automatically configure your Mac ![]() Unable to connect to the MDM server for your organization Enrollment with management server failed. Unable to view the MDM servers tab after signing into the ABM portal A server with the specified hostname could not be found Even after successful sync, the device does not get listed on the DEP Devices page on the Hexnode portal Unticking automatic enrollment did not helpĭo you have any other ideas on how to proceed? It drives me nuts. I looked through numerous search results but am still not successful
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